Valerie M. Tesorero — Executive VA & Operations Partner

About Me

Not just an EA.
An operational partner.

I'm Valerie M. Tesorero, a Senior Executive Virtual Assistant based in the Philippines with over 7 years of hands-on experience supporting executives, business owners, and cross-functional teams across six industries.

My career has never been limited to scheduling and inbox management. I've built SOPs from nothing, maintained CRM pipelines, handled basic bookkeeping and reconciliations, led recruitment end-to-end, produced social media content, coordinated multi-state compliance research, and kept multiple businesses running at the same time.

I've worked across advertising, life safety, cleaning, coaching, construction, and BPO industries, supporting global teams across AU, UK, and US time zones. Every role I've taken, I've treated the business like it was my own.

What sets me apart is not the tool list. It's the judgment behind the work. I anticipate what needs attention before it becomes a problem, and I operate with ownership and discretion at every level.

"I treat every business I support like it is my own. That means I do not just do the task. I think about what the task is for." — Valerie M. Tesorero

Strong Judgment

I prioritize, flag, and act without waiting for perfect direction. Executives trust me to move.

Operational Range

From C-Suite calendars to CRM pipelines to bookkeeping to HR records, I hold multiple functions at once.

Systems Thinking

I build processes that survive without me. Three of my SOPs became onboarding materials at past companies.

Full Discretion

I've handled sensitive financials, HR records, and executive communications. That trust has never been broken.

Multi-Business Coordination

I've run tasks across AU, UK, and US teams simultaneously without missing deadlines.

Certifications

QuickBooks Level 1 Xero L1 Certified Procore Admin Part 1 Procore Project Manager NDIS Worker Orientation New Worker NDIS Induction

Introduction

Meet me in person.

Introduction video coming soon

To add it, open index.html, find data-video="" and paste your Google Drive, Loom, YouTube, Vimeo, or MP4 link between the quotes.

Work Experience

Career
Timeline

Executive Assistant & Account Assistant

Jan 2025 – Feb 2026

LINKBY · AU-Based PR & Advertising Industry

Supported two Co-Founders, CFO, and cross-functional senior leaders in the US, UK, and AU
Managed executive delegated calendars, inboxes, meetings, and travel coordination across AU, UK, and US time zones, ensuring seamless executive support
Maintained CRM records, lead generation activities, and sales pipeline updates using HubSpot and ZoomInfo
Coordinated recruitment, onboarding, employee of records, and HR administration using BambooHR and Deel
Assisted with account reconciliations, collections, transaction tracking, and financial administration using Xero
Prepared campaign reports, case studies, presentation materials, and CPC/CPM performance reports for senior leaders review and client's presentation
Developed SOPs, process documentation, and workflow improvements that increased operational efficiency using AI & Automation
Collaborated with cross-functional teams across multiple international business units to ensure project completion using Slack

Tools & SystemsHubspot, Slack, Canva, Microsoft 365 (Excel, Powerpoint, Word), Google Workspace, Zapier, Make, Trello, HubDoc, ChatGPT, Claude, Gemini, Xero, BambooHR, Deel, Contact Out, Snov.io, Apollo, ZoomInfo, Hunter, Fathom, Internal Linkby Systems for campaigns & affiliate, LUMOS, Reed & Mackay

Global · Multi-timezone · SOP Creation

Executive Assistant to the Executive Director

Oct 2024 – Jan 2026

PULSAR ALARM SYSTEMS · US-Based Life & Safety Field Industry

Managed executive calendars, inbox triage, meeting coordination, and stakeholder communications across multiple time zones with zero scheduling conflicts
Coordinated domestic travel, itineraries, and executive logistics while maintaining high executive readiness
Prepared executive reports, sales summaries, meeting agendas, and leadership briefing documents
Maintained CRM records, sales reporting, and pipeline visibility using Salesforce
Supported the ResQ Connect portfolio project for Multifamily decision makers, contributing to a 100% sales close rate through accurate CRM hygiene and executive follow-up
Coordinated cost savings analysis and project documentation with Multifamily property stakeholders
Managed confidential correspondence, compliance, and ensured timely follow-up on executive priorities
Handled inbound calls for maintenance and service inquiries, act as point of contact and/or gatekeeper, outbound calls for follow-ups and updates on installation and maintenance

Tools & SystemsSalesforce, Google Voice, Microsoft 365 (Excel, Powerpoint, Word, Loop, MS Teams), Google Workspace, Canva, Mailchimp, Adobe Acrobat Sign, Apollo, ChatGPT, Claude, Perflexity, Copilot, Fireflies, Linear

100% Close Rate · Salesforce · Stakeholder Mgmt

General Admin Assistant & Project Coordinator (Full-time flexible)

Mar 2020 – Sept 2024

PAINTERS PRO USA · US-Based Construction Industry (Painting)

Supported commercial, industrial, residential, and HOA painting projects from project setup through closeout, ensuring project schedules, milestones, and deliverables were completed on time
Managed executive calendars, estimator schedules, field crew assignments, client communications, and project scheduling across multiple active jobs
Prepared estimates, RFIs, Markups, Submittals, proposals, contracts, work orders, change orders, Certificates of Insurance (COIs), lien waivers, project documentation, and closeout packages
Coordinated subcontractors, vendors, suppliers, material procurement, and logistics to support field operations and project execution
Maintained project documentation, daily reports, compliance & insurance records, and construction management systems while ensuring accurate job tracking and document control
Monitored & tracked job costing, labor hours, material usage, purchase orders, invoices, payroll support, reimbursements, and budget tracking for operational and financial reporting
Prepared KPI dashboards, project status reports, P&L summaries, bookkeeping, and executive reports to support operational planning and business decision-making
Developed SOPs, automations, standardized administrative workflows, file management with accurate naming convention, and process improvements that enhanced project coordination, communication, and operational efficiency

Tools & SystemsBusyBusy, CompanyCam, Estimate Rocket, Knowify, Procore, Wunderbuild, Construction Clock, Sherwin-Williams Pro+, Microsoft 365, Google Workspace, Canva, Mailchimp, DocuSign, Avetta, Quickbooks, ChatGPT

Job Costing · KPI Reporting · Project Coordination

Executive General Assistant (Part-time)

Apr 2021 – July 2024

WIE NEU · Swiss-Based Cleaning Industry

Managed scheduling, residential, commercial, maintenance, HVAC projects, and daily administrative operations
Streamlined executive schedules and managed complex administrative tasks
Enhanced efficiency through effective administrative support and project management
Helped enhance social media presence with engaging graphic content and video reels
Coordinated travel arrangements, meetings, and events to optimize time and resources
Managed communications, including emails, phone calls, and client interactions
Assisted in the preparation of presentations, reports, and documents for key meetings

Tools & SystemsGoogle Workspace, DocuSign, Whatsapp, Tradify, Jobber, Metricool, Canva, Capcut, Meta Business Suite

Part-Time · Admin & Social Media Support

Operations CSR IV

Jan 2019 – Mar 2021

TELUS INTL. PHILIPPINES · Canada-Based Telco Industry

Delivered customer support for billing and technical inquiries while consistently meeting service level agreements and quality metrics
Documented customer interactions, case notes using Zendesk, and resolutions within CRM systems to maintain accurate records
Resolved escalated customer concerns through effective troubleshooting and issue resolution
Maintained high customer satisfaction by providing timely follow-up and professional communication
Identified recurring issues and provided feedback to improve operational processes and customer experience

Tools & SystemsZendesk, CRM Systems, Microsoft 365, Google Workspace

CRM Documentation · Customer Retention

Skills & Competencies

What I do well.

Executive Support

Calendar Management Inbox Management C-Suite Support Travel Coordination Meeting Prep Executive Reporting Stakeholder Communication Decision Briefs

Operations & Admin

Workflow Optimization SOP Creation Process Improvement Document Management Records Maintenance Compliance Tracking Action Item Tracking Internal Reporting

CRM & Sales Support

CRM Administration Pipeline Management Lead Generation Outreach Coordination Deal Tracking Sales Reporting Data Hygiene Follow-up Systems

Bookkeeping & Finance

Transaction Tracking Reconciliations Invoice Processing Expense Reporting Financial Summaries Job Costing KPI Reporting Tax-ready Docs

Recruitment & HR

End-to-End Recruitment Job Description Writing Candidate Screening Interview Scheduling Onboarding Coordination Employee Records HR Documentation

Social Media & Creative

Content Calendar Graphic Design (Canva) Video Reels (CapCut) Instagram / Facebook TikTok / LinkedIn Blog Post Writing Campaign Support Analytics Reporting

Project Management

Multi-Project Oversight Milestone Tracking Task Prioritization Cross-Functional Coord. Deadline Management Status Reporting Team Follow-through

Customer Service

Billing Support Technical Support Escalation Handling Customer Retention CRM Documentation Issue Resolution Service Quality

Soft Skills

Proactive Thinking High Discretion Detail Orientation Time Management Adaptability Clear Communication Ownership Mindset Problem Solving

Sample Work

A look at how I
organize the chaos.

Calendar Management

Color-coded weekly schedule, zero conflicts

Every meeting type gets its own color, every meeting gets breathing room. No back-to-backs, no double-bookings — buffer time is built in by design, not left to chance.

✓ Zero double-bookings ✓ 15–30 min buffers built in

calendar.app — Week of Jun 22

MON

TUE

WED

THU

FRI

9 AM 10 11 12 1 PM 2 3 4 5

Client CallAcme Co.

Deep WorkReporting

Team Sync

Client CallStrategy Review

Reporting

Wrap-up

Standup

Deep WorkCRM cleanup

Client Call

Inbox & Admin

1:1 Check-in

Client CallOnboarding

Vendor Mtg

Reporting

Deep WorkSOP build

Client Call

Standup

Client CallQBR

Inbox & Admin

Recruiting Calls

Deep WorkBookkeeping

ReportingWeekly wrap

Client Call

Team SyncPlanning

Deep Work

Friday Recap

Client Calls

Team / Internal

Focused Work

Buffer Time

Inbox Management

Inbox zero, by way of structure

Every message gets a label and a home the moment it lands. Urgent items surface immediately, everything else files itself — nothing sits unsorted in a flooded inbox.

✓ Same-day inbox zero ✓ Color-coded by priority

mail.app — Inbox

Danielle R.

Q3 contract draft— ready for your review before EOD...

Urgent

Xero Notifications

Invoice #2291 paid— payment received from client...

Invoices

Ryan T.

Site visit notes— attaching photos from this morning's...

Clients

HubSpot

3 new leads assigned to you— review and follow up within 24h...

Internal

Good Eatz Team

Stripe payout delay— flagging before it affects tomorrow's...

Urgent

Notion Digest

Weekly summary— 14 tasks completed across 3 workspaces...

Newsletter

CRM Management

Pipeline visibility across two CRMs at once

Clean stage tracking, accurate deal data, and revenue that's always current — whether the team runs on Salesforce, HubSpot, or both at the same time.

✓ 100% data hygiene ✓ Real-time pipeline accuracy

crm.dashboard — Pipeline Overview

SALESFORCE

LIVE

$612K

Open Pipeline Value

Prospecting$148K

Qualified$176K

Proposal Sent$164K

Negotiation$124K

Closed Won (Q2)$487K

HUBSPOT

LIVE

$398K

Open Pipeline Value

Lead In$92K

Connected$118K

Demo / Proposal$103K

Decision$85K

Closed Won (Q2)$341K

Automation & Workflow Builds

End-to-end order processing, automated

Built in Make.com: a single trigger routes every order by status, then handles its own logging, payment tracking, and customer + admin notifications — no manual follow-up required.

✓ 5 branching paths, 1 trigger ✓ Zero manual emails sent

make.com — Order Processing Scenario

⚡

Order EventsWatch Events

SET

Set Variables

Routerby order status

Log Order

Notify Admin

Delivered

Cancelled

Find Row

Mark Paid

Admin: Paid

Payment Received

Confirmed

Payment Link

Trigger & Logic

Google Sheets

Gmail

Travel Arrangements

Full itineraries, booked and buffered

Flights, transfers, hotels, and reservations laid out day by day — with realistic gaps between connections so nothing is ever rushed or missed.

✓ All confirmations attached ✓ Buffer built into every transfer

itinerary.app — Bali Escape

Bali Escape — 5 Days, 4 Nights

Jun 10 – Jun 14

DAY 1Tue, Jun 10 — Arrival

9:40 AM

✈️

Flight MNL → DPS, Garuda GA876

Ninoy Aquino Int'l → Ngurah Rai Int'l

Flight

1:15 PM

🚗

Private transfer to Ubud

~1 hr drive, driver pre-booked

Transfer

2:30 PM

🏨

Check-in: The Ubud Retreat

Garden Villa, 3 nights

Hotel

7:00 PM

🍽️

Dinner reservation: Locavore

Table for 2, confirmed

Dining

DAY 2Wed, Jun 11 — Ubud

8:00 AM

🧘

Sunrise yoga + breakfast

Onsite, included

Activity

11:00 AM

🚲

Tegallalang rice terrace tour

Guided, transport included

Activity

DAY 3Thu, Jun 12 — Seminyak

10:00 AM

🚗

Transfer + checkout to Seminyak

~1.5 hr drive

Transfer

6:30 PM

🌅

Sunset beach club reservation

Daybed reserved

Activity

DAY 4Fri, Jun 13 — Departure

11:00 AM

🛎️

Hotel checkout

Late checkout confirmed

Hotel

3:50 PM

✈️

Flight DPS → MNL, Garuda GA877

3 hr buffer after checkout

Flight

Project Management — monday.com

Boards grouped, statuses tracked, nothing lost

Items grouped by phase, color-coded statuses kept current daily, owners and due dates visible at a glance — built so a manager can tell project health in five seconds.

✓ Daily status upkeep ✓ Zero "what's the status" pings

monday.com — Q3 Marketing Campaigns

Main Table

Kanban

Timeline

ItemOwnerStatusPriorityDue Date

Launch Assets (4 items)

Landing page copy & design VT Done Medium Jun 12

Email sequence (5-part) RT Working on it Critical Jun 24

Paid social creative set DN Not Started Medium Jun 28

Influencer outreach list VT Stuck Low Jun 18

+ Add item

Content Calendar (3 items)

Blog: Q3 product roundup RT Done Low Jun 8

Newsletter — July edition VT Working on it Medium Jun 30

Case study: Client onboarding DN Not Started Low Jul 5

+ Add item

Project Management — ClickUp

Sprint board with priority flags & live progress

Tasks move left to right through a clear pipeline, priority flags keep urgent work visible, and subtask progress bars show what's actually close to done — not just "in progress."

✓ Sprint hygiene maintained weekly ✓ Priority flags reviewed daily

clickup.com — Sprint 14 Board

List

Board

Calendar

Gantt

TO DO 3

Set up Q3 ad budgets

🚩 High RT

Draft influencer brief

🚩 Low VT

Tag & archive Q2 assets

🚩 Low DN

IN PROGRESS 2

Landing page A/B test setup

🚩 Urgent RT

Email automation build

🚩 High VT

IN REVIEW 1

Social creative — July set

🚩 High DN

COMPLETE 3

Blog: Q3 product roundup

🚩 Low RT

Newsletter template refresh

🚩 High VT

Vendor contract renewal

🚩 Low DN

Project Management — Asana

Sectioned task list, owners and dates always current

Tasks sit in clear sections — To Do, Doing, Done — with an owner and due date on every line, so a project lead can scan the whole list without opening a single task.

✓ Every task has an owner ✓ Overdue items flagged same day

asana.com — Product Launch Q3

List

Board

Timeline

Calendar

Task nameAssigneeDue date

▾ To do 3

Finalize pricing page copy RT Jun 18

Brief design on launch banner VT Jun 25

Schedule press outreach DN Jun 27

▾ Doing 2

Build launch day email flow RT Jun 22

QA onboarding flow on staging VT Jun 23

▾ Done 3

Confirm launch date with leadership DN Jun 10

Lock final feature list RT Jun 12

Set up analytics tracking VT Jun 14

Executive Virtual Assistant & Operations Partner